Refund Policy

Last updated: April 21, 2026

This document sets out the basic rules for refunds related to paid features of the VoiceTour.app service.

VoiceTour.app is operated by Jan Nováček, a sole trader operating under the laws of the Czech Republic, with its registered address at Novoveská 10, 664 12 Oslavany, Czech Republic, Company ID: 01839811, VAT ID: CZ9107224357.

You can contact us by email at .

1. General refund rule

We offer a full refund within 14 days from the date of the first payment.

If you are not satisfied with the VoiceTour.app service, you may request a refund within 14 days from the date of the first payment or from the date of purchase, depending on the nature of the specific transaction.

2. Paddle as payment partner

All payments and refunds related to transactions are processed through Paddle, which acts as the Merchant of Record within the payment process.

Refunds may therefore also be subject to Paddle’s terms, processes, and verification procedures.

3. How to request a refund

You can request a refund:

• by contacting our support at , or
• through Paddle’s support and tools, if such a process is available for the given transaction.

To speed up the processing of your request, we recommend including the email address used for the order, the purchase date, and the order or transaction identification.

4. Time limit after 14 days

After 14 days from the first payment, it is generally no longer possible to request a refund, unless required by mandatory legal regulations or by special circumstances of the specific case.

5. Statutory consumer rights

These terms do not affect any consumer rights granted under mandatory legal regulations.

6. Abuse of refunds

We reserve the right to reject a refund request in cases of obvious abuse, fraudulent conduct, repeated unjustified requests, or conduct contrary to these terms or applicable law, to the extent permitted by law and Paddle’s rules.