Terms and Conditions

Last updated: April 21, 2026

These Terms and Conditions govern the rights and obligations between the operator of the VoiceTour.app service and the users of this service.

The operator is Jan Nováček, a sole trader operating under the laws of the Czech Republic, with its registered address at Novoveská 10, 664 12 Oslavany, Czech Republic, Company ID: 01839811, VAT ID: CZ9107224357 (hereinafter referred to as the “Operator”).

You can contact us by email at .

VoiceTour.app is a web-based service focused on tourist destinations, text and audio content, interactive browsing of places, and selected offline features in supported web browsers (hereinafter referred to as the “Service”).

These Terms and Conditions constitute a legally binding agreement between you as the user (the “User”, “you”) and the Operator and govern your access to and use of the Service.

By using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you are not authorized to use the Service.

If the User is a consumer within the meaning of applicable laws, these Terms and Conditions shall apply only to the extent that they do not conflict with the mandatory provisions of the law of the User’s habitual residence.

The Service is intended only for persons over 18 years of age. By using the Service, you confirm that you meet this condition.

1. Our Service

The Service is provided globally. The User acknowledges that the use of the Service may be subject to local legal regulations applicable in the place from which the User accesses the Service. The User is responsible for ensuring that the use of the Service complies with such legal regulations.

The Service may in particular enable:

• browsing tourist places, maps, and related information,
• playing audio guides and related content,
• saving selected places and related data for offline use in the User’s browser,
• access to free and paid features according to the current offer.

Offline features mean that selected content may be stored locally on the User’s device or in the User’s browser. The scope, period of availability, and functionality of offline content depend, among other things, on the technical capabilities of the specific device, browser, operating system, and on whether the User deletes the locally stored data.

The Operator may continuously modify, change, supplement, or limit the Service, in particular for the purpose of improvement, security, compliance with legal regulations, or technical development. If such a change has a material impact on the User, the Operator will provide reasonable notice via the website or email.

2. User account

Registration of a user account may be required to use certain features of the Service. The User is obliged to provide true, accurate, and up-to-date information and to update such information without undue delay in the event of any change.

The User is obliged to protect their login credentials and is responsible for all use of their account.

The Operator is entitled to refuse registration, suspend, or terminate an account if there is reasonable suspicion of a breach of these Terms and Conditions, misuse of the Service, violation of applicable law, or infringement of third-party rights.

3. Intellectual property

The Operator is the owner or authorized user of all intellectual property rights relating to the Service, including software, databases, graphic elements, texts, design, trademarks, logos, and other content provided within the Service (hereinafter referred to as the “Operator Content”).

The Operator Content is protected by intellectual property laws. Unless otherwise stated in these Terms and Conditions, the User is not entitled to copy, modify, distribute, sell, license, or otherwise use the Operator Content beyond the ordinary use of the Service.

Subject to compliance with these Terms and Conditions, the Operator grants the User a non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service within the scope of the features made available under the selected plan, for the duration of the contractual relationship.

The User is in particular not entitled to:

• perform reverse engineering, decompilation, or disassembly of the Service,
• circumvent technical limitations, security features, or protective mechanisms,
• copy, bulk download, systematically extract, or further commercially use the content of the Service without the Operator’s express consent,
• provide the Service to third parties as part of their own service operation, unless expressly permitted by the Operator.

4. User content

If the Service allows Users to insert, upload, store, or otherwise make their own content available, the User is responsible for ensuring that they are entitled to such content and that its use does not infringe the rights of third parties or violate applicable law.

The User grants the Operator a non-exclusive, time-limited, and territorially unlimited license to such content solely to the extent necessary for the provision, operation, maintenance, security, and improvement of the Service.

5. Payments

Some features of the Service may be paid and may be provided either as a one-time payment or as a subscription according to the current offer on the website.

Payments for paid features of the Service are processed through Paddle, which acts as the Merchant of Record within the payment process, meaning the official seller of the transaction to the buyer.

The User acknowledges that, in connection with a purchase, Paddle’s terms may also apply to the payment transaction in addition to these Terms and Conditions.

The User agrees to provide current, complete, and accurate billing and payment information and to keep such information up to date so that payments can be processed and related notices delivered.

The Operator may change prices, the scope of features, and plan terms. Changes affecting existing subscriptions will be communicated by the Operator with reasonable advance notice.

The Operator is entitled to correct obvious errors in prices, descriptions, or availability of paid features and, in the event of such an error, not to confirm the order or not to provide performance to the extent permitted by applicable law.

6. Subscription

If the User chooses a subscription-based plan, the subscription renews automatically for the next billing period unless it is cancelled.

The billing period corresponds to the selected plan. The User agrees to recurring charges of the subscription price in accordance with the selected plan and chosen payment method.

If a payment cannot be processed, access to paid features may be limited or suspended until payment is completed.

The User may cancel the subscription through the process available in the user account, through the subscription management provided by Paddle, or by contacting support. The cancellation takes effect at the end of the already paid period, unless expressly stated otherwise.

7. Refunds

The refund terms are governed by a separate document, the Refund Policy, which forms part of the contractual documentation between the User and the Operator.

The User acknowledges that refunds related to transactions processed through Paddle are also governed by Paddle’s applicable terms and processes, as well as any specific consumer protection laws that may apply.

8. Prohibited activities

The User must not use the Service for any purpose other than that for which it is intended. In particular, the User must not:

• use the Service in violation of applicable law,
• infringe intellectual property rights, personality rights, or other rights of third parties,
• misuse the Service in a way that could place an unreasonable load on the Operator’s infrastructure,
• attempt unauthorized access to the Service, other users’ accounts, or the Operator’s technical systems,
• circumvent technical limitations, security measures, or protective mechanisms of the Service,
• use automated tools, bots, or scripts without the Operator’s express consent,
• bulk copy, export, or extract data, texts, audio content, or metadata from the Service without explicit authorization.

9. Availability and offline features

The Service is provided “as is” and “as available.” The Operator does not guarantee uninterrupted availability of the Service or that it will be error-free.

The User acknowledges that outages, limited availability, delays, or errors may occur, even without prior notice.

Offline content stored in the User’s browser may be limited, incomplete, outdated, or unavailable, for example as a result of:

• deletion of browser data or cache,
• changes in the browser or operating system,
• technical limitations of the device,
• updates to the Service or changes in data structures,
• interference by third parties or security measures.

The Operator is not responsible for ensuring that offline stored content will always be fully functional, up to date, or available on every device.

10. Information about places and content

The Operator strives to ensure that the information published in the Service is as accurate and up to date as possible, but does not guarantee its completeness, accuracy, or continued timeliness.

Information about tourist places, opening hours, admission prices, accessibility, map materials, transport availability, or other circumstances may change, and the User should verify such information before travelling using official or locally relevant sources.

11. Personal data protection

The processing of personal data is governed by a separate document, the Privacy Policy, which forms an integral part of this contractual documentation.

12. Termination and restriction of access

The Operator is entitled to restrict, suspend, or terminate the provision of the Service or the user account if the User breaches these Terms and Conditions, applicable law, or the rights of third parties.

The User is entitled to stop using the Service at any time and, where applicable, cancel their account, unless otherwise stated in these Terms and Conditions.

13. Limitation of liability

To the maximum extent permitted by applicable law, the Operator shall not be liable for indirect, consequential, special, or punitive damages, loss of profit, loss of revenue, loss of goodwill, or loss of data arising in connection with the Service.

In particular, the Operator shall also not be liable for:

• outages of networks, cloud services, mapping services, or third-party services,
• limitations caused by the User’s browser, device, or local settings,
• temporary unavailability or outdated offline content,
• decisions made by the User based on information available in the Service,
• third-party content or services to which the Service may refer.

These limitations shall not apply to the extent that they cannot be excluded or limited under applicable law, in particular in relation to consumers.

14. Governing law and dispute resolution

These Terms and Conditions are governed by the laws of the Czech Republic.

If the User is a consumer with habitual residence in the European Union, the protection granted by the mandatory provisions of the law of the country of their habitual residence shall remain unaffected.

Any disputes arising in connection with the use of the Service shall be resolved by the courts of the Czech Republic having subject-matter and territorial jurisdiction, unless specific legal regulations provide otherwise.

15. Final provisions

These Terms and Conditions and the other documents referred to herein, in particular the Refund Policy and the Privacy Policy, constitute the entire agreement between the User and the Operator regarding the use of the Service.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions.

The Operator is entitled to update these Terms and Conditions from time to time. The current version is always available on the VoiceTour.app website.